Pet Water Fountain Troubleshooting Guide

Issue Possible Cause Solution
Low water indicator flashes despite the tank being full; no water is dispensed Pump rotor is loose/uninstalled Properly install the pump rotor
Main control unit failure Reach out to our support team for a new main unit
Control unit housing not installed Properly install the pump control unit housing
Weak water flow Initial water flow When the device is first powered on, the pump needs time to draw water from the reservoir. Water flow will stabilize after approximately 5 seconds.
Clogged pump filter sponge Clean the sponge at the bottom of the pump. Use the provided brush to clean the pump inlet and internal tubing.
Low water level Refill water to the "MAX" line.
No response when pressing the power button Touch too quick/slow Press and hold the power button for 3 seconds to start the device. To switch modes, double-tap with a 1/3 second interval.
Dirty touch panel Wipe clean with a dry cloth.
Water overflow Clogged filter Clean or replace the filter.
Overfilled water tank Keep water at "MAX" line.
Loud pump noise with flashing red light Low water level or pump was removed from water while operating. The noise indicates the pump is running dry. Refill water to the "MAX" line immediately to prevent damage.
No water dispensing
(Sensor not working)		 Out of range Ensure the pet is within 1.5 meters of the device.
Frequent movement around the fountain Remove objects interfering with the sensor.
Incorrect fountain orientation Ensure the sensor (on the front of the main unit) faces the direction where the pet is expected to approach.
Low battery Press and hold the power button to restart. Charge if only one battery bar is lit.
Intermittent mode is active In this mode, the fountain dispenses water for 15 seconds every 30 minutes. Movement will not trigger flow during off periods. Double-tap the power button to check the mode: Green light = Sensing Mode, Blue light = Intermittent Mode.
Dirty sensor Wipe the sensor with a soft dry cloth.
No response when charging Faulty or incompatible adapter (not 5V), damaged cable, or mainboard issue Use a correct 5V adapter, replace cable, or replace the mainboard/unit if needed.
Others Our customer support team is always available at
contact@bellanpal.com